the pride of Africa's women entrepreneurs
by Dr Michélle Booysen
“Without data, you're just another person with an opinion.” – W. Edwards Deming
The ability to make informed decisions is a competitive advantage. Yet too often, data lives in one silo and processes in another. When businesses link data to their processes, decision-making becomes faster, smarter, and more aligned with strategic goals.
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by Dr Michélle Booysen
“What gets measured gets managed.” – Peter Drucker
Performance dashboards are powerful tools to drive decision-making, improve efficiency, and align daily operations with strategic goals. For dashboards to truly work, they must be simple, relevant, and actionable. A well-crafted performance dashboard is not about volume of data—it’s about clarity and purpose.
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by Dr Michélle Booysen
“What gets measured gets managed.” – Peter Drucker
Performance dashboards are powerful tools to drive decision-making, improve efficiency, and align daily operations with strategic goals. For dashboards to truly work, they must be simple, relevant, and actionable. A well-crafted performance dashboard is not about volume of data—it’s about clarity and purpose.
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by Dr Michélle Booysen
“When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.” – Simon Sinek
Engaged teams are the engine behind successful customer experiences and business growth. When processes are designed to empower individuals and foster collaboration, teams become more motivated, productive, and accountable. Empowerment through process means giving teams clarity, autonomy, and the tools to succeed.
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by Dr Michélle Booysen
“A chain is only as strong as its weakest link.” – Proverb
Bottlenecks are process weak points that slow down operations, cause delays, and frustrate customers. Identifying and addressing these inefficiencies is essential to improving performance and customer satisfaction. With a process-driven mindset, businesses can pinpoint bottlenecks, eliminate waste, and streamline workflows for smoother service delivery.
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by Dr Michélle Booysen
“If you can’t measure it, you can’t improve it.” – Peter Drucker
Processes are the foundation of operational efficiency, but without measurable data, businesses risk making decisions based on assumptions rather than insights. Metrics provide a clear, objective view of how well processes are performing and where improvements are needed. By tracking the right metrics, one can identify inefficiencies, enhance performance, and drive continuous improvement.
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by Dr Michélle Booysen
“Every process is an opportunity for performance improvement.” – Michael Hammer
Over the past ten blogs, we have explored how processes play a crucial role in delivering outstanding customer service. The next series shifts focus to how aligning processes with business goals drives performance, efficiency, and sustainable growth.
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by Louise Mowbray
The power of context, why it always rules and how developing your Contextual Intelligence empowers you to adapt and thrive.
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by Thembe Khumalo
Having a strategy in place is crucial for directing your sales efforts effectively. Many business owners feel like they are "talking into the abyss" because their efforts are scattered, inconsistent, and ultimately ineffective. A cohesive plan transforms random activities into a focused approach that drives results. It's akin to building a house—you need a blueprint to ensure everything comes together seamlessly.
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by Cindy Maléombho-Codo
A website is essential for any business or organization in today's digital world. It's an easy way to reach a wide audience, build brand recognition, and establish credibility. But what do you need to create a successful website? This article will provide an overview of the components that should be included to ensure a successful online presence.
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by Lionesses of Africa Operations Dept
A new year, a new look, new thoughts, drive and direction…all these plans you had as you sat deep into the evenings during the quiet festive season. You get back into the office with (if you have been lucky enough to see the Ocean) the grains of sand still scratching between your toes and… nothing has changed.
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by Cindy Maléombho-Codo
A rebrand can be a powerful tool for your business. It can help you change your image, connect with new customers, and tap into new markets. But why exactly should a company consider a rebrand? This article will explore why a rebrand can be a valuable asset for your business. You may be thinking your business is doing just fine, but if you're not seeing the growth you want, it might be time for a rebrand.
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by Cindy Maléombho-Codo
In business, it is essential to have a clear brand strategy and positioning. Your position in the market will determine the success of your business. Therefore, the importance of positioning your business cannot be understated. By having a clear brand and positioning strategy, you will be able to reach your target market better and achieve your desired results. In the business world, first impressions are everything.
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by Robyn Keet
Let me save you some time by sharing what I’ve learned about keeping your customers dialled in. It’s called Scarcity aka FOMO (fear of missing out) You might have seen this strategy been used before by service-based businesses. It’s a great strategy that Creatives can use to boost sales during the year or reduce stock before including a new range in your offering.
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by Lionesses of Africa Operations Department
We woke to find it was Davos week! The gathering of the ‘Great and the Good’ of the finance world under the World Economic Forum banner who meet once a year in Switzerland to discuss, deliberate and invest, is as regular as a one of their famous Cuckoo Clocks. Sadly, at the last moment, and especially for those already in their Ski Jackets, Covid hit again and Davos was postponed until the summer and replaced by a few on-line speeches. All was not lost however, because one who is always at this event, a certain Mr. Larry Fink, CEO of BlackRock, the world's largest investment firm with many US$ billions under management, recently published his annual letter to shareholders. In this there is a call to arms for all CEOs:
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by Catia Mondlane
As I was writing my business plan, I would easily answer most questions. But when I got to the market section, this was where I would find it very interesting because it was my chance to show how deep were my studies and research. I had to talk about the market in general where I identified the firm’s target market, a detailed segment and its tendencies for growth. But when I got to the competitors subsection I would always pause, think about it and question myself numerous times on how I should answer. Especially the questions that suggest a sneaky behavior where one actually has to find ways to gather other similar companies’ internal information, the type of information they wouldn’t just give to anyone.
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by Mandisa Makubalo
I’m sure we are all familiar with the culture of “strategic planning” which sees most businesses taking time out to plan for the year ahead. This practice has become a culture in such a way that massive budgets are allocated to these gatherings. These sessions should be about looking at ways to solve business challenges through design whether this is what happens nobody knows except when customers and employees start feeling the pain.
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by Claire Holden, Empowerment Coach
How many hats do you wear? How many roles do you fill? As an entrepreneur you’re a business owner and likely a finance manager, marketing director, accounts receivable clerk and operations manager too. Many of you will also be a wife, mother, daughter, sibling, team or group member, friend, volunteer…. The list goes on! The risk is that we spread ourselves so thin trying to be all things to all people, that we fail to prioritise the things that are most important to us personally and to our businesses. So, how do we change this? How do we cultivate a life where we clearly articulate our goals and set clear action plans in place for success?
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