by Jenny Reid
World Backup Day, observed on the 31st of March, reminded businesses globally, to protect their data from theft, loss or corruption and focuses on how essential it is that data protections are as comprehensive as possible.
Read moreThe Hidden Mental Health Toll of Geopolitical Disruptions
by Dr. Memuna Williams, DBA
Small and medium-sized enterprises (SMEs) make up approximately 90% of businesses worldwide, and play a pivotal role in economic development and employment. Given shifting geopolitical landscapes—from trade tensions to international aid cuts—these businesses must recognize and address the emotional and mental well-being of their stakeholders. This is particularly crucial at a time when geopolitical changes are already having an impact.
Read moreCreating a legacy through mentorship and leadership
by Ntsoaki Sibiya
Have you ever paused to think about the impact you are making—not just today, but in the years to come? Legacy isn’t just about wealth or status; it’s about the lives you touch, the lessons you pass on, and the path you pave for others. True leaders don’t just build businesses or careers; they build people. And the most profound way to do that is through mentorship.
Read morePerformance Management: The Role of Metrics in Process Improvement
by Dr Michélle Booysen
“If you can’t measure it, you can’t improve it.” – Peter Drucker
Processes are the foundation of operational efficiency, but without measurable data, businesses risk making decisions based on assumptions rather than insights. Metrics provide a clear, objective view of how well processes are performing and where improvements are needed. By tracking the right metrics, one can identify inefficiencies, enhance performance, and drive continuous improvement.
Read moreDoes your employee screening policy address cyber crime risks in your organisation?
by Jenny Reid
As cybercrime continues to surge in South Africa, the importance of effective employee screening to address this risk is paramount.
In 2024 alone, Interpol reported over 3,300 global cybercrime incidents affecting governments, banks, and the general public each week, reflecting a growing threat landscape. With cyber threats increasingly targeting organisations across South Africa, businesses must prioritise comprehensive screening processes to safeguard against potential breaches stemming from internal and external sources.
Read moreNavigating Geopolitical Shifts – The SME Perspective
by Dr. Memuna Williams, DBA
The Inspiration: Seeing the Impact of Geopolitics Up Close
I had the privilege of attending NBA All-Star 2025 in the San Francisco Bay Area as a guest of NBA Africa. There I joined the annual Newsmaker Breakfast. The session discussion was moderated by journalist Stephanie Ruhle and featured media giants Tom Friedman, Rashida Jones, and David Brooks. It resonated deeply and Roland Martin and Michael Eric Dyson were in the room. However, it was the question "How does what is happening domestically in the U.S. reflect globally?"—posed during the Q&A—that struck me.
Read morePerformance Management: Aligning Processes with Business Goals to Drive Performance
by Dr Michélle Booysen
“Every process is an opportunity for performance improvement.” – Michael Hammer
Over the past ten blogs, we have explored how processes play a crucial role in delivering outstanding customer service. The next series shifts focus to how aligning processes with business goals drives performance, efficiency, and sustainable growth.
Read moreThink Like a Designer: Design Thinking for Legal Professionals
by Sonja Cilliers and Maryke Groenewald
The legal profession is facing an era of unprecedented change. Rapid technological advancements, evolving client expectations and increasing regulatory complexities demand that legal professionals adapt and innovate. Traditional legal problem-solving methods, while effective in many respects, can often be rigid and slow to respond to modern challenges. Design thinking, a human-centred, iterative approach to problem-solving, offers legal professionals a fresh perspective to enhance client service, improve efficiency, and drive meaningful innovation.
Read moreYou Are Enough: Embracing Your Worth and Owning Your Power by Margaret Hirsch
by Margaret Hirsch
As International Women’s Day has just passed, this one is for the ladies and its simple: you are enough. Too often, women doubt themselves, questioning whether they are good enough, smart enough, or capable enough. Society, pressure, and expectations can weigh us down, making us feel like we must constantly prove our worth. But today, I want to shift that mindset.
Read moreCustomer Service Excellence: Processes That Turn Customer Insights into Actionable Results
by Dr Michélle Booysen
“Listening to customers must become everyone’s business. You’re either serving the customer or serving someone who is.” – Ken Blanchard
Businesses gain a competitive edge by turning customer feedback into action. Mapping the customer lifecycle highlights problem areas: presenting opportunity for improvements and integrates feedback to enhance experiences, foster loyalty, and drive long-term success.
Read moreSouth African Business Deregistration Alert: Make sure your business is not at risk!
by Teboho Seretlo
Fellow Lionesses, it’s been a minute! As we step into a new year, I find myself reflecting deeply on my journey in 2024—the lessons I have learned and the priorities I am setting for the year ahead.
Read moreThe Quiet Heroes Who Inspire Us Every Day
by Dr. Memuna Williams, DBA
Isn’t it amazing how inspiration can come from the most unexpected places?
For me, one such moment occurred at the University of Liverpool, through a fellow student named Lisa Crockett. Lisa was an energetic and dedicated member of our innovative international DBA program. She quickly became a central figure in our program, always present, always willing to lend a hand, and always making sure we had the information we needed to thrive in our studies. But Lisa’s story didn’t stop at being a helpful senior classman. She went on to complete her thesis on pediatric palliative care—a deeply personal and powerful topic that coincided with my own experience of a loved one undergoing the very care she was researching.
Read moreThe Strange Value of Staying in Doubt: How Uncertainty Keeps Us From Change
by Seanice Lojede
I was recently invited to speak to a group of women entrepreneurs at GIBS University in South Africa. Part of the conversation was around Impostor Syndrome and decision making. How do you know when to take certain decisions both personal and business, and the doubt that comes with it? So I shared something I have learned the hard way…
Read moreThe Bittersweet Symphony of AI and Humanity in Your Brands’ Colour Therapy
by Marilize Jacobs
Colour therapy in branding is the strategic use of colours to evoke emotions, influence perceptions, and shape consumer behavior through your marketing and brand identity. It is rooted in colour psychology, which studies how different colour hues (shades) affect human emotions, decisions and associations.
Read moreThe Importance of Written Contracts for Small Businesses
by Taryn Blignaut
This article sets out the importance of having a written agreement to regulate your transactions as a small business. We also cover some of the benefits of putting in place a customised legal template for your business.
Read moreCustomer Service Excellence: Ensuring Consistency in Multi-Channel Customer Interactions
by Dr Michélle Booysen
“Consistency is what transforms average into excellence.” – Tony Robbins
Businesses engaging with customers across multiple platforms—email, social media, chat, and phone—must ensure a seamless and consistent experience. Inconsistent responses, delayed replies, or mixed messaging can confuse customers and harm brand credibility. Here’s how to maintain consistency across all customer touch-points.
Read moreThe Power of Perseverance in CSR Development for SMEs
by Dr. Memuna Williams, DBA
In the journey of developing Corporate Social Responsibility (CSR) programs, perseverance plays a pivotal role. From the early days of launching a business to the strategic CSR phase and beyond, perseverance ensures that SMEs continue to evolve, adapt, and push through obstacles, ultimately creating significant societal value.
Read moreDo no-experience-required jobs need background checks?
by Jenny Reid
Queue of thousands shows desperation at South Africa job crisis. What does desperation cost our country? Many in our country are really struggling but desperate times create desperate measures. Don’t skip your processes in place to address risk. Regardless of how desperate a person may be, make sure you verify details on the job application thoroughly. Every time.
Read moreMore Than a Logo: The Human Side of Brand Success
by Margaret Hirsch
In business, success isn’t just about having the best products or the biggest advertising budget—it’s about building genuine relationships. People buy from those they know, like, and trust. That’s why, for the past 46 years, Hirsch's Homestore has been more than just a brand; we’ve been a family, a community, and a trusted partner in homes across the country.
Read moreCustomer Service Excellence: Scaling Customer Support Without Losing the Personal Touch
by Dr Michélle Booysen
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
Delivering personalized customer support is essential for building strong relationships and retaining customers. However, as the business grows, responding to inquiries efficiently while maintaining a personal touch can be challenging. The key is to balance automation with human connection.
Read more