My QTR - My Quality Time Remaining

January 25, 2025 Melanie Hawken

by Sharon Castle - Lifestyle and Wellness Coach

This year has been the year where I heard and adopted the phrase “MY QTR” - My quality time remaining. There comes a moment in life when we realize the clock is ticking - not in a way that feels rushed or urgent, but in a way that whispers of the preciousness of the time we have remaining. It’s a sobering and clarifying truth: life is finite. And in that realization lies a profound opportunity to live with greater intention, vitality, and joy.

Does the World Economic Forum Matter to SMEs?

January 25, 2025 Melanie Hawken

by Dr. Memuna Williams, DBA

The World Economic Forum (WEF) often seems to be the domain of large public policymakers and multinational corporations (MNCs). However, small and medium-sized enterprises (SMEs) can learn from the conversations and insights shared at events like Davos—this year, particularly around geopolitics, the future of work, sustainability, social responsibility, and artificial intelligence (AI).

Customer Service Excellence: Handling Customer Complaints - A Process-Centric Approach

January 23, 2025 Melanie Hawken

by Dr Michélle Booysen

“Your most unhappy customers are your greatest source of learning.” – Bill Gates

Customer complaints are an inevitable part of business, but how an organization responds defines its reputation and future success. A process-centric approach to complaint handling ensures consistency, builds trust, and turns negative experiences into opportunities for growth.

The Journey Toward Clarity in CSR Development for SMEs

January 19, 2025 Melanie Hawken

by Dr. Memuna Williams, DBA

In today’s dynamic business landscape, clarity is essential for the successful development of Corporate Social Responsibility (CSR) programs, particularly within Small and Medium Enterprises (SMEs). Drawing from the findings of my recent SME CSR Study, I aim to illustrate how clarity plays a pivotal role in shaping the narrative of CSR development across various phases and locations.

Customer Service Excellence: How to Create Seamless Onboarding Processes for New Customers

January 15, 2025 Melanie Hawken

by Dr Michélle Booysen

“You never get a second chance to make a first impression.” – Will Rogers

A seamless onboarding process sets the tone for long-term customer satisfaction and retention. For SMEs, onboarding isn’t just about signing up new clients—it’s about delivering value quickly, building trust, and laying the foundation for lasting relationships. Here’s how to design onboarding processes that create a smooth experience and drive growth.

Becoming Dangerous Enough: The Art of Leadership and Accountability

January 8, 2025 Melanie Hawken

by Gemiene Mueni

“Find a group of people who challenge and inspire you, spend a lot of time with them, and it will change your life.” — Amy Poehler"

Surrounding yourself with the right people is key to growth, but ensuring accountability is where real progress happens. It also requires accountability and an intimate understanding of the tasks at hand. Vusi Thembkwayo, a renowned entrepreneur and thought leader, offers a pragmatic perspective: “To be dangerous enough means knowing each and every single thing about your business to know when someone is bullshitting you.

Why mentorship should be part of your 2025 growth plan

January 8, 2025 Melanie Hawken

by Ntsoaki Sibiya

As we step into a new year, I’ve been reflecting on my own goals for personal and professional growth—and I know many other entrepreneurs and business owners are doing the same. January, recognized as National Mentoring Month, provides the perfect opportunity to highlight the pivotal role mentorship plays in achieving those goals. From my own experience, mentorship isn’t just guidance; it’s a transformative catalyst for leadership and personal development that has shaped my journey as an entrepreneur and should be a key component of every growth plan.

The Power of Clarity: Lessons from My Personal Goal-Setting Journey

January 8, 2025 Melanie Hawken

by Dr. Memuna Williams, DBA

For the past two years, I have set myself an ambitious set of professional, developmental, spiritual, and wellness goals. One of my biggest, was reading 60 books in a year. While I have not yet reached that target number, I set personal records: 24 books in 2023 and over 30 in 2024. These reading aims introduced me to Brené Brown’s work on vulnerability and Satya Nadella’s insights on culture and leadership in organizations.

Customer Service Excellence: Mapping the Customer Journey to Enhance Satisfaction

January 5, 2025 Melanie Hawken

by Dr Michélle Booysen

“The customer’s perception is your reality.” — Kate Zabriskie

Mapping the customer journey is essential for understanding how customers interact with your business and identifying ways to improve satisfaction. A well-mapped customer journey reveals gaps, highlights opportunities, and ensures every interaction adds value to the customer experience.

Strengthening Employee Screening in South Africa: Key Observations from 2024

January 5, 2025 Melanie Hawken

by Jenny Reid

The latest Employers Background Screening Report sheds light on the rising challenges and trends in employee screening internationally. With the influx of fraudulent activities and integrity-related challenges, employers are placing greater emphasis on robust verification measures.

Happy 2025 - My Lessons from 2024

January 5, 2025 Melanie Hawken

by Teboho Seretlo

Fellow Lionesses, it’s been a minute! As we step into a new year, I find myself reflecting deeply on my journey in 2024—the lessons I have learned and the priorities I am setting for the year ahead.

Twenty Twenty Thrive: Your Year to Flourish

January 5, 2025 Melanie Hawken

by Margaret Hirsch

As the clock ticks toward the start of a new year, there’s an air of anticipation, a sense of possibility that anything can happen. This year, let’s go beyond mere resolutions. Let’s focus on thriving—both professionally and personally. Thriving means more than just surviving the day-to-day grind; it’s about flourishing, finding joy, and achieving your highest potential.

Bridging the ESG Knowledge Gap: 5 Key Metrics Every Board Should Use to Assess and Improve ESG Performance

December 29, 2024 Melanie Hawken

by Nkemdilim Uwaje Begho

As ESG factors become crucial to corporate success, boards all over the world are under stakeholder pressure to evolve. Investors, regulators, and the public are demanding greater transparency and accountability. Conversely, boards are yet to build the needed preparedness to address ESG risks, resulting in financial underperformance and reputational damage. This has created a significant gap, as revealed by the African Financial Investor Relations article, which found that fewer than half of global boards, particularly in Africa, fully understand ESG concepts.

A Christmas Fantasy: Wishes Beyond Material Possessions

December 29, 2024 Melanie Hawken

by Thembe Khumalo

For dreamers like me, the holiday season is the perfect time to indulge in the wonder and magic of fantasy. I can let my imagination run wild and dream of the extraordinary. If I were to make an unconventional Christmas wish list, one that contains no material possessions (because if I told you the material things I wish for, you might faint!) here’s what would be on it:

My Word for 2025: Collaboration

December 29, 2024 Melanie Hawken

by Margaret Hirsch

As we approach the new year, I find myself reflecting on the challenges and triumphs of the past and the opportunities that lie ahead. Each year, I choose a guiding word that encapsulates my focus and intention for the months to come. For 2025, my word is collaboration.

The Role of Processes in Delivering Outstanding Customer Service

December 23, 2024 Melanie Hawken

by Dr Michélle Booysen

"Great customer service doesn't happen by accident. It happens by design." – Clare Muscutt

Customer service is important. Consistency, efficiency, and responsiveness in customer service are essential to effectively serve and retain customers. Processes play a pivotal role in achieving these outcomes, ensuring that every customer interaction aligns with your business standards and goals.

Reflect, recharge and rev up: Ending 2024 with purpose and power

December 15, 2024 Melanie Hawken

by Margaret Hirsch

As the holidays approach, it’s easy to get swept up in the festive buzz, the shopping lists, and the year-end rush. But I’ve found that this time of year isn’t just about closing the books on another year—it’s about planting seeds for what’s to come. While we’re stringing up holiday lights, we should also be stringing together our plans and dreams for 2025. Let’s talk about how to finish this year with purpose and step into the new one with intention.

The Global Context Has Changed and Context Rules!

December 14, 2024 Melanie Hawken

by Louise Mowbray

The power of context, why it always rules and how developing your Contextual Intelligence empowers you to adapt and thrive.

The Gender Funding Gap in African Start-Ups

December 14, 2024 Melanie Hawken

by Daphney Klopper

“Africa: The Big Deal” serves as a vital resource for understanding the dynamics of start-up funding in Africa, providing stakeholders with the data and insights needed to make informed decisions and foster a more inclusive and vibrant entrepreneurial ecosystem. Compiled by Max Cuvellier Giacomelli and Maxime Bayen, the report covers various types of funding, including equity, debt, and grants, but excludes exits. Despite the influx of capital into African start-ups, the gender disparity in funding remains stark and troubling. In 2024, less than 5% of the funding has gone to start-ups with a female CEO, a decline from 5.6% between 2019 and 2023. This trend is even more pronounced when examining the gender composition of founding teams. Only 1% of the funding went to all-female founding teams, down from 2.1% in the previous years, and 9% to teams with at least one woman, a significant drop from 17%.

It’s Christmas – Go Ahead and be Delusional!

December 14, 2024 Melanie Hawken

by Thembe Khumalo

Listen, I fully understand why it’s important to be realistic, especially with business goals. As an entrepreneur, it is how you plan your income and your life after all. But I am also a fan of the occasional delusional season - where you give yourself permission to dream - and I mean really dream, to imagine success and impact beyond what you generally, well, dream about. Why? Because when you stimulate your imagination, you move things that were otherwise impossible into the realm of the attainable.

Sign up today to receive the #1-rated newsletters for Africa's women entrepreneurs.